Official support channel
Support portal: https://support.wessaal.com
Direct correspondence and privacy: info@wessaal.com
When opening a support request, identify RAKZ and include only the minimum information needed for diagnosis.
What to include
- Organization or workspace name linked to the account.
- Device model and Android version for employee-app issues.
- A clear description of the steps before the issue and the message shown on screen.
- Approximate time of the issue so technical logs can be correlated where needed.
- A screenshot only when it does not expose unnecessary sensitive data.
Do not send
- Your password.
- OTP or other verification codes.
- Card data or sensitive payment information.
- Other employees' data unless it is necessary and authorized for the support case.
Checks before contacting support
- Confirm the required location permission is granted during app use when workplace location verification is required.
- Confirm connection to the workplace network when Wi-Fi is part of the enabled attendance controls.
- Confirm stable internet connectivity when submitting the attendance action.
- If access is denied, ask the organization administrator to verify account state, permissions, and workspace binding.
A RAKZ-related question?
Use the official support portal for support requests and the official email for privacy or requests that require direct correspondence. Do not send passwords, verification codes, or sensitive payment data.